Chief Stewardess

Helsinki, Finland

We are currently seeking an experienced and highly skilled Chief Stewardess to lead our hospitality team on board our luxury vessels. As the Chief Stewardess, you will play a pivotal role in ensuring exceptional service delivery to our guests, creating a welcoming and luxurious atmosphere. This position demands a keen attention to detail, impeccable organizational skills, and the ability to lead a team of stewards and stewardesses effectively. 

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Supervise and lead the stewarding team, ensuring seamless coordination of all hospitality services.
  • Foster a positive and collaborative work environment, promoting high standards of professionalism and customer service.
  • Oversee the delivery of personalized and attentive services to guests, anticipating their needs and ensuring an unforgettable experience.
  • Handle guest feedback and concerns with diplomacy, aiming for swift resolution and maintaining a positive atmosphere on board.
  • Conduct ongoing training sessions to enhance the skills of the stewarding team.
  • Provide guidance on service standards, etiquette, and protocol to maintain a consistently high level of service.
  • Manage inventory of guest supplies, linens, and amenities.
  • Collaborate with relevant departments to ensure timely restocking and maintenance of inventory levels.
  • Coordinate with housekeeping to ensure that guest cabins and common areas are meticulously prepared and maintained.
  • Implement and uphold cleanliness standards to meet or exceed guest expectations.
  • Assist in the planning and execution of special events and celebrations on board, ensuring flawless coordination and service delivery.
  • Collaborate with management to develop and manage the hospitality budget.
  • Monitor expenses and implement cost-saving measures without compromising service quality.

Qualifications

  • Proven experience as a Chief Stewardess or in a similar leadership role within the hospitality industry, preferably in luxury travel or yachting.
  • Strong leadership and interpersonal skills.
  • Exceptional organizational and multitasking abilities.
  • Impeccable communication and diplomatic skills.
  • Knowledge of proper etiquette and high standards of service.
  • Familiarity with safety and emergency procedures related to guest services.
  • Valid work permit for EU

Nice to have

  • Good verbal English skills
  • Additional languages

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

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Application Process


Interested candidates should submit a resume, cover letter, and references to application form.

Join our team as Chief Stewardess and be a part of creating unforgettable experiences for our guests aboard our luxury vessels, setting the standard for excellence in hospitality. 

Perks


Trainings


Sport Activity


Eat & Drink